سياسة الإرجاع

تسعى أو سي هوم دائمًا لتلبية توقعاتك بالكامل. في حال لم تكن راضيًا عن طلبك أونلاين من موقع ، نقدم لك خدمة إرجاع مريحة وسلسة لضمان رضاك التام. ochomefurniture.com

إليك التفاصيل الكاملة حول سياسة الإرجاع الخاصة بنا.

سياسة التبادل

تغيير الرأي: حن ندرك أن الخطط قد تتغير أحيانًا. إذا كنت تود تبادل منتج (أو منتجات) لأنك غيرت رأيك، يمكنك بدء عملية الإرجاع خلال 14 يومًا من تاريخ التسليم، شريطة أن تنطبق عليك أي من هذه الشروط:

• غير مفتوح وغير مستخدم: يجب أن يكون المنتج في عبوته الأصلية وفي حالة جيدة لم تُستخدم
• التلف عند الوصول: Iإذا وصل المنتج تالفًا، يُرجى التواصل معنا على الفور.
• استلام منتج غير صحيح: إذا تلقيت منتجًا غير سليم، نعتذر عن الخطأ! يُرجى الاتصال بنا لترتيب عملية التبديل.

سيتم إصدار مبلغ العنصر المرتجع كرصيد دائن في محفظتك الإلكترونية.

يرجى الملاحظة: فقط المستخدمين المسجلين الذين لديهم حسابات نشطة على موقعنا مؤهلون لتقديم طلبات الإرجاع

لتجربة توصيل سلسة، يرجى مراجعة لدينا سياسة الشحن.

استثناءات الإرجاع

أسباب تتعلق بالنظافة:

• نأسف، لكن لا يمكننا قبول إرجاع العناصر مثل البطانيات، وأغطية الأسرة، والمراتب، والمخدات، والوسائد، والمفروشات، والمواد الصحية، والمناشف، والأغطية، والسجاد، بسبب اعتبارات النظافة.

الطلبات المخصصة والمنتجات التالفة والتخفيضات:

• الطلبات المخصصة، والمنتجات التي تعرضت للتلف نتيجة سوء الاستخدام أو التآكل، والأغراض المعروضة "كما هي" في قسم التخفيضات (بدون ضمان) لا يمكن إرجاعها حتى في فترة الـ 14 يوماً.
• العناصر التي تم استخدامها، أو تعديلها، أو تجميعها، أو تركيبها.

إرجاع الأثاث:

• نأسف، لكن لا يمكننا قبول إرجاع الأثاث أو الثريات أو التركيبات بعد أن يتم تسليمها وتركيبها.

كيفية بدء عملية الاسترجاع، والاسترداد، والإصلاح:

لتسهيل إجراءات الإرجاع وضمان تقديم أفضل خدمة، نطلب من جميع الراغبين في إرجاع المنتجات أن يكونوا مستخدمين مسجلين ولديهم حسابات نشطة على موقعنا.

• سجل حسابك: إذا لم تكن قد سجلت بعد، يرجى إنشاء حساب على موقعنا الإلكتروني. التسجيل سهل ويساعدنا في تقديم الدعم الأمثل لطلب الإرجاع الخاص بك
• قدم طلب الإرجاع: رجى إرسال بريد إلكتروني إلى Info@ochome.ae أو الاتصال على 600562463. تأكد من تقديم تفاصيل الطلب وسبب الإرجاع في رسالتك
• انتظار التأكيد: فور تقديم طلب الإرجاع، سيقوم فريقنا بمراجعة الطلب بعناية، ومن ثم سيُزودك بجميع التعليمات الضرورية المتعلقة بالإجراءات المقبلة.

يرجى الملاحظة: فقط المستخدمين المسجلين الذين لديهم حسابات نشطة على موقعنا مؤهلون لتقديم طلبات الإرجاع

• تحتفظ أو سي هوم بالحق في رفض الطلبات التي لا تتماشى مع معاييرنا أو التي يقدمها مستخدمون بدون حسابات مسجلة.
• قد نطلب منك أيضًا تقديم صورة تعريفية لمساعدتنا في حل المشكلة بأسرع وقت ممكن.

إجراءات استرداد الأموال لوجود عيوب تصنيعية

في أو سي هوم، نلتزم بتقديم أعلى معايير الجودة في منتجاتنا. إذا استلمت منتجًا يحتوي على عيب تصنيعي، يمكنك طلب استرداد الأموال خلال 14 يومًا من استلامه.

إليك ما يجب عليك معرفته:

• فحص الجودة: فريق الجودة لدينا سيقوم بفحص العنصر المُعاد بعناية للتحقق من وجود أي عيوب تصنيعية..
• الموافقة على الاسترداد:  بناءً على تقييم فريق الجودة، قد نوافق أو لا نوافق على طلبك لاسترداد الأمو
• طريقة الاسترداد: في حالة الموافقة، سيتم رد الأموال باستخدام نفس وسيلة الدفع التي استخدمتها عند الشراء (بطاقة الخصم، بطاقة الائتمان، أو المحفظة الإلكترونية).
• مدة المعالجة: قد يستغرق استرداد المبلغ في حسابك ما يصل إلى 14 يوم عمل، وذلك يعتمد على سرعة معالجة البنك..

العيب التصنيعي هو عبارة عن خلل أو نقص في المنتج يعود إلى عملية الإنتاج نفسها. ويمكن أن يشمل ذلك:

• عيوب الخامات: استخدام مواد غير صالحة في تصنيع المنتج.
• عيوب التجميع: أخطاء حدثت أثناء عملية تجميع المنتج.
• عيوب الصنع: جودة تصنيع ضعيفة تؤثر على وظائف المنتج أو شكله الجمالي.

سياسة الإرجاع والاسترداد - الأسئلة الشائعة

OC Home provides a seamless return and refund offer if you’re not entirely satisfied with the purchased products. We highly recommend all our shoppers check the items at the time of delivery to verify all your products and ensure there are no defects.

Online Shopping Returns & Refund.

The OC Home return and refund policy apply when you make an online purchase from www.ochomefurniture.com. Here is everything you need to know.

Note:

• Only registered users with active accounts on our website are eligible to initiate return requests.
• Returns must comply with our policy ( see below ) 
• OC Home reserves the right to refuse returns that do not meet our criteria or are initiated by users without registered accounts.
• At any time, OC Home reserves the right to refuse the return or exchange of an item. 
• We may also ask for picture identification to help resolve the issue as seamlessly as possible. 

How to initiate a Refund, Return & Repair Policy

To streamline the returns process and provide you with the best possible service, we require that all return requests be initiated by registered users with an active account on our website.

• Register for an Account: If you haven't already, please create an account on our website. Registration is simple and allows us to better assist you with your return request.
• Submit your return request: Sending an email to Info@ochome.ae or by calling 6005 62463. Please ensure to provide your order details and reason for return in your communication.
• Await Confirmation: After submitting your return request, our team will review it and provide further instruction related the request

A.Refund/Returned Policy For Homeware Items

Return/Refund Policy ,Process & Eligibility

• Return and refund for eligible homeware items are possible within 14 days from the date of delivery.
• Contact our Customer Service team (E-mail: info@ochome.ae, Call: 6005 62463) to place the refund request following which, we can help you set the returning date/time.
• You also have the option to log in to your OC Home account to place a return request.

 Eligibility for Return & Refund:

Your homeware item will become eligible for a refund within 14 days from the date of delivery if any of the following conditions are met:

• If the item is unused, unopened and remains in the original packaging and condition.
• If the product is damaged at the time of arrival.
• If the item has discrepancy issues (ie if an incorrect item is delivered).

Note:

Ensure that you provide the invoice when returning the item

 Change Of Mind

• In case you have changed your mind about an item(s), the return must be processed within 14 days from the delivery date.
• Applicable Refunds will be processed only as Credit Balance to your E-Wallet and will be valid for 6 months from the date of issue.
• The returned item(s) will be assessed and approved based on the Quality Control protocol.
• Items such as duvets, bed sheets, mattresses, pillows, cushions, comforters, bath/sanitary items, towels, quilts & rugs will not be applicable for return and refund due to hygiene reasons .
• Customised orders will not be applicable for a return request.
• Products damaged by misuse or showing signs of wear, even if they are still under the 14-day return policy period will not be eligible for a refund.
• Items that have been used, altered, assembled or installed will not be applicable for the change of mind return requests.

Non-Refundable/Exchangeable Purchases

• Due to safety reasons, OC Home will not be issuing a return or refund for items such as duvets, bed sheets, mattresses, pillows, cushions, comforters, bath/sanitary items, towels, quilts & rugs .
• Custom-made orders.
• Used goods or items that are accidentally damaged by the customer.
• Items sold “As-Is” under the clearance section. There is no warranty provided and cannot be repaired/retouched before delivery.
• Items that are out of original packaging.
• Chandeliers & lighting that are delivered and installed.
• A change of mind refund is not acceptable for any furniture item(s)
• Returns will not be accepted for furniture once it has been delivered.

Refund Method

Once the refund is confirmed, the amount will be processed back to your debit/credit card or E-wallet account depending upon the original mode of payment. (Except for the change of mind requests - where the refund will only be issued back to your E-wallet account)

Refund Transaction:
Refund to the source account takes approximately 14 business days if the payment was made using a debit/credit card. 

For purchases made using store credit, the refund gets issued back to your E-wallet account in 2-3 business days. We will only credit the amount after receiving the product back to our facility

Note :

Applicable refunds will be only issued in the form of store credits for the Change of Mind return requests. 

The E-wallet amount will be only valid for 6 months from the date of issue.

Refund Denied :
We are unable to process a refund if your returned item does not fall under the policy as described above or if you don’t provide proof of purchase. So, ensure that you keep the receipt.

B.Refund/Returned Policy For Furniture Items

Refund Policy,Process & Eligibility:

• OC Home will not provide a return, refund or exchange of any furniture item once delivered, regardless of whether they are in the original packaging. Exceptions are made if the furniture is damaged at the time of arrival, the item has any manufacturing defects (based on the eligibility conditions given below) or discrepancy issues (ie if an incorrect item is delivered).
• Contact our Customer Service team (E-mail: info@ochome.ae, Call: 6005 62463) to place the refund request following which, we can help you set the returning date/time.
• You also have the option to log in to your OC Home account to place a request for a refund.

Eligibility For Return & Refund
Your furniture item will become eligible for a refund only if any of the following conditions are met.

• If the product is damaged at the time of arrival.
• If the item has discrepancy issues (ie, if an incorrect item is delivered).
• A full refund or exchange will be offered upon management approval for any furniture item with a manufacturing defect if it falls within the specified warranty period. Photo evidence of the manufacturing defect will be required to get the refund/exchange.

Note:

Ensure that you provide the invoice when returning the item.

Manufacturing Defect Resolution 

Step by step process:

1. Repair - Our team will service the damaged item. 

2. Replace - If the damaged item cannot be fixed, we will issue a replacement request for the same product. 

3. Refund - If the item cannot be repaired or replaced (depending on the defect & availability) a refund will be issued back to the source account.

Damaged items
If the items are damaged during transportation, a full refund or replacement is offered.

Manufacturing Defect

-A full refund or exchange will be offered upon management approval for any furniture item with a manufacturing defect if it falls under the specified warranty period. Photo evidence of the manufacturing defect will be required to get the refund/exchange.

Change of Mind

• A change of mind refund is not acceptable for any furniture item(s).

Non-Refundable/Exchangeable Purchases

• Custom-made orders.
• Used items that are accidentally damaged by the customer.
• Items sold “As-Is” under the clearance section. There is no warranty provided and cannot be repaired/retouched before delivery.
• Items sold from display.
• Return, refund or exchange for any furniture item will be denied due to the inconvenience caused by the customer's end at the time of delivery. OC Home will not be responsible for issues regarding building lift size/capacity, narrow doors, low ceilings or narrow passageways.
• The order will be only delivered to the ground floor if there is no elevator/Narrow Elevator available. You will be required to arrange your own manpower for carrying the items to the higher floor.
• Our crew may be unable to carry items without causing any damage or risk if the residence has narrow doors, low ceilings & passageways or encounters any other similar inconvenient situations. In such circumstances, the team makes the final decision on whether to deliver the order.
• OC Home will not provide a return, refund or exchange of any furniture item once delivered, regardless of whether they are in the original packaging. Exceptions are made if the furniture is damaged at the time of arrival, the item has any manufacturing defects (based on the eligibility conditions given above) or discrepancy issues (ie if an incorrect item is delivered).

Refund Method

Once the refund is confirmed, the amount will be processed back to your debit/credit card or E-wallet account depending upon the original mode of payment.

Refund Transaction

• Refund to the source account takes approximately 14 business days if the payment was made using a debit/credit card. 
• For purchases made using store credit, the refund gets issued back to your E-wallet account in 2-3 business days. We will only credit the amount after receiving the product back to our facility.

Note:

The wallet amount will be only valid for 6 months from the date of issue.

Refund Denied

• We are unable to process a refund if your returned item does not fall under the policy as described above or if you don’t provide proof of purchase. So, ensure that you keep the receipt.
• An item(s) can no longer be exchanged or refunded after 14 days from the date of delivery. However, an exception will be offered for any furniture item(s) upon management approval, if a manufacturing defect is found under its specified warranty period. Photo evidence of the manufacturing defect will be required to get the refund/exchange.

C.Homeware & Furniture-Refund Discounted Items

Free of Charge Items

• Any item that has been given free of charge with the purchased product must all also be returned.

Gift Card/Coupon/Offers/Vouchers

If you are to return any product that was purchased using a gift card, coupon or an offer, the other item(s) bought under this order will no longer be applicable. The benefits of the gift card, coupon or offer will not be included in the refund as well. Example - If the returned item is a part of a buy 2 get 1 free offer - all the products bought under this order have to be returned as they were purchased as a group. 

The voucher value will also be lost if an exchange or a refund is placed after you purchase an item using a promo code. Example -If the transaction value is AED250 (AED50 paid by Credit/Debit card + AED200 by promo code) - the refund amount will be only AED50.

D.Homeware & Furniture- Shipping Charges

The refund amount will exclude the delivery charges paid. We will not refund these charges when a return request is placed for any item that has already been delivered to your home. The refund will be processed based on our evaluation of the product’s condition when returned.

Return & Refund Policy - FAQs