Shipping

OC Home Online Shopping Delivery Information

OC Home delivers to all areas across the United Arab Emirates 

The order will be processed immediately after you complete the purchase with us. You will receive two emails. One, that confirms the items are being processed and second, that confirms the product dispatched once they are ready to be delivered. 

Delivery & Assembly Fee 

Furniture and accessories 

• AED 500 & Above - All items ordered delivered will be free of charge
• AED 499 & Below - Flat charge of AED 49 will be charged for all areas across the UAE.

Shipment Details - Standard Delivery & Assembly

Standard Delivery & Assembly

Check out our updated guideline for Standard Delivery and Assembling charges.

OC Home Online Shopping Delivery Policy 

A Quick Guide to Online Shopping Delivery Policy

• Cash on Delivery - COD is provided as a payment option for selected orders that may also be eligible for free delivery. Note - COD orders are subjected to a service charge of AED 20. 
• Delivery Reschedule - If you request to postpone a scheduled delivery or if your representative is not available to receive the item - the shipment gets rescheduled to the next available date. The details will be shared with you in advance for reference.  
• Seating Items - Ensure to take a seat on the item to ensure that the framework is stable with your weight. Once our team leaves your location after delivering the products, we will be only able to honour any manufacturing defects and other breakages. 
• Delay in Delivery - At OC Home, we strive to provide the best experience and try to deliver all your items on time. However, during exceptional circumstances, your delivery slot time may vary due to factors beyond our control for which you will be notified in advance. 
• Accessible Area - To ensure smooth delivery by our service team, we request that the location and the passage to the receiving area for the products are easily accessible, clear and ready to accommodate. Our team will not dismantle or shift the items on-site. 

Delivery Information & Policy - FAQs

Q. When am I going to receive the order that I placed today?
A. The delivery schedule will depend on the item and the time when you placed the order. The standard delivery for accessories takes 2-3 working days and furniture is approximately 5-7 working days.

Q. What if I miss out on my order delivery?
A. Not to worry! Our delivery partner will get in touch to reschedule your delivery. Alternatively, can reach out to us on our toll-free number 800624663 to assist with your rescheduled delivery as well.

Q. How do I track my shipment?
A. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to get the status of your delivery. You can also call us on 800624663 for an update.

Q. Why do I have to pay an additional cost of AED 20 apart from the delivery charges?
A. The delivery charges assures that the packaging reached safely to the comfort of your home. Whereas, the additional AED 20 is only applicable if you opt for a Cash on Delivery (COD) service. Of course, you can avoid this cost by choosing a credit/debit card payment method.

Q. What if I receive a damaged product?
A. Our manufacturing team has taken up highly specialised quality-control measures to ensure the product is damage-free when delivered to your location. If you’re not entirely satisfied with the received item, a return request must be placed within 14 days from the date of purchase. T&C Apply. Click here to know more.