الشروط والأحكام الخاصة بالمتجر

سياسة الاستبدال

يمكن للعميل استبدال أي منتج خلال 14 يوم من تاريخ الشراء لأي سبب بشرط استيفاء الشروط التالية:

• المنتجات غير مستخدمة، غير مفتوحة، وفي حالتها الأصلية داخل عبوتها الأصلية
• قطع الأثاث لم يتم تسليمها وما تزال موجودة في مستودع أو سي هوم.
• سيتم إصدار سند ائتمان بالمبلغ الكامل، مع خصم رسوم الشحن إذا تم تسليم المنتجات

سياسة الاسترداد

يمكن للعميل استرداد أي منتج خلال 14 يومًا من تاريخ الشراء لأي سبب بشرط استيفاء الشروط التالية:

• إذا تم اكتشاف وجود عيب في تصنيع المنتج.
• إذا كان هناك اختلاف في المنتج
• سيتم معالجة الاسترداد إلى طريقة الدفع الأصلية. يستغرق الاسترداد حوالي 14 يوم عمل ليتم إيداعه في حساب العميل حسب سياسة البنك

شروط الاستبدال أو الاسترداد

• يشترط وجود الفاتورة الأصلية، ولا تُقبل الصور أو النسخ أو الصور على الهاتف الجوال.
• في حال إجراء عملية الشراء باستخدام قسيمة شراء ترويجية وتم طلب استبدال أو استرداد ، فإنه سيتم فقدان قيمة القسيمة

Example:

• Transaction value is 250Dh (50 Dh by Credit card +200 Dh by promo voucher )
• Exchange or Refund amount will be 50 Dh only
• Voucher value will be lost

لا تنطبق سياسة الاستبدال أو الاسترداد على:

• المنتج الذي تم بيعه "على حالته"
• قطع الأثاث المباعة من المعرض
• قطع الأثاث والإضاءة التي تم تسليمها وتركيبها بالفعل
• المنتجات بدون التغليف الأصلي
• المنتجات التي تظهر عليها علامات التآكل
• المناشف، المفروشات والمنسوجات

DELIVERY CHARGES

1

• Al Ain: Lead time of 10 days from the date of booking.
• Expresss delivery service available at selected locations only. Contact store team for more information
• To reschedule the delivery date kindly update customer service & delivery team a minimum a day prior to delivery, delivery be scheduled based on availability
• Any reschedule on the day of delivery will entail an AED 99 redelivery charge for city areas & other areas as per above chart.
• No express delivery for showroom pieces and mattresses
• No deliveries for Aliya Island/ Dalma Island (any other island where boat service required for delivery).
• No deliveries available on Sundays
• Delivery time is between 10AM and 6PM

PRODUCT WARRANTY

At OC HOME, we are committed to ensuring the quality and durability of our products. To provide you with peace of mind and confidence in your purchase, we offer the following warranty policy.

Coverage duration

The warranty period extends for 1 years from the date of purchase, applicable only for residential use within the country of purchase. Please note that this warranty does not cover rented, commercial, or other non-residential uses.

What is covered?

• Our warranty covers manufacturing defects and craftsmanship issues pertaining  to furniture components and hardware including electrically operated mechanism, rails, hinges and similar hardware. 
• The warranty may include repair, replacement, or refund options, depending on the nature of the issue and the product's condition.

The warranty doesn’t cover:

• Damage resulting from misuse, mistreatment, abuse, negligence, or normal wear and tear (detailed further in point 4).
• Damages caused by accidents, natural disaster, unauthorised repair or improper assembly, installation or modification by third party 
• Damage resulting from exposure to extreme temperatures, moisture, or sunlight particularly for products not intended for outdoor use
• Incorrect storage, assembly, installation, or cleaning methods, as well as damage due to overloading shelves or drawers.
• Upholstered fabric issues such as tears, flattening, nap, pilling, fading, or stretching/shrinking.
• Stains, spills, or soiling caused by improper cleaning or maintenance.
• Products used as floor samples, display models, or for commercial purposes, as well as those purchased on an As-Is basis (purchase of display products from shop floor)  or during clearance sales.
• Damages caused by pets, such as scratches or chewing
• If the product has been physically modified or altered in any way from its original state
• Unauthored dismantle and Lost Parts or Hardware 
• Failure to Comply with Manual Instructions

What is consider normal Tear & Wear

Tear and wear refer to the natural deterioration of a product's appearance or performance over time due to regular use. While our warranty typically covers manufacturing defects and craftsmanship issues, it's important to clarify what falls under tear and wear:

• Fading or discoloration of fabrics or materials over time
• Minor scratches, dents, or scuffs on surfaces caused by everyday use
• Gradual softening or flattening of cushions, padding, or upholstery or conform to the shape of the user
• Slight loosening of joints or fittings due to regular movement and usage
• Minor wear and tear that do not affect the functionality or structural integrity of the product.

Mattress Warranty

Mattresses are covered by a warranty ranging from 2 to 5 years, depending on the specific product.

The mattress warranty excludes:

• Cuts, scratches, or splits caused by sharp objects or accidents.
• Incorrect storage in outdoor or humid conditions.
• Incorrect cleaning, alterations, misuse, or unhygienic usage.
• Incorrect installation on an unsuitable bed base or using incorrect slats
• The warranty does not cover handles, which should only be used for mattress alignment, not for flipping or lifting.

Claim Process

• To initiate a warranty claim, please contact our customer service team @600 562463 or info@ochome.se within the warranty period.
• Provide proof of purchase, details of the issue, and relevant photographs to support your claim.
• Our team will assess the claim and guide you through the next steps, which may include repair, replacement, or refund.

Exclusion

• In cases where tear and wear are deemed excessive or premature, our customer service team will assess the situation and provide appropriate resolution options, which may include repair, replacement, or partial refund, depending on the circumstances. 
• Variation in natural leather, including marks, scratches, or wrinkles, are inherent characteristics and are not considered defects. 
• OC Home reserves the right to modify or update the warranty policy at any time.