Shipping

OC Home Online Shopping Delivery Information

OC Home delivers to all areas across the United Arab Emirates 

The order will be processed immediately after you complete the purchase with us. You will receive two emails. One, that confirms the items are being processed and second, that confirms the product dispatched once they are ready to be delivered. 

Delivery & Assembly Fee 

Furniture and accessories 

• AED 500 & Above - All items ordered delivered will be free of charge
• AED 101 To 499 - Flat charge of AED 35 will be charged for all areas across the UAE.
• AED 1 To 100 - Flat charge of AED 19 will be charged for all areas across the UAE.

Shipment Details - Standard & Express Delivery Plus Assembly

Check out our updated guideline for Standard & Express Delivery and Assembling charges.

 

Express Delivery

• OC Home aims to deliver all items within 48 hours (working days) from the time when the order is invoiced.
• No delivery on Sunday / no delivery on public holidays.
• The 48-hour express delivery will include an additional charge of AED199.
• The express delivery service is not applicable for beds, mattresses and other customized products. 
• OC Home will reach out to the customer if the order cannot be delivered within the expected scheduled date.
• OC Home will not be accountable for delays caused beyond control.
• The express delivery times will vary for the following cities/areas (once/twice a week).

Special Delivery Cities (Once/Twice a week)

Rak / UAQ - Tuesday

Fujairah - Wedensday and Saturday

Al Ain - Monday & Friday

• The express delivery option is available across all-region in the United Arab Emirates, except the following area.

Remota Areas

Abu Dhabi - Liwa

Abu Dhabi - Madinat Zayed

Abu Dhabi - Gayathi

Abu Dhabi - Bidda Al Motawah

Abu Dhabi - Tarif

Abu Dhabi - Marfa

Abu Dhabi - Sila

Abu Dhabi - Ruwais

Abu Dhabi - Shuwayhat Island

Abu Dhabi - Al Ghwaifat

Abu Dhabi - Abu Al Abyad Island

Abu Dhabi - Al Aryam  Island

Abu Dhabi - Dalma Island

Al Ain - Al Qua

Al Ain - Al Wagan

Al Ain - Al Masoudi

Dubai - Hatta

Dubai - Hatta Road

Dubai - Madam

Dubai - Al Hamra Island

Western Region

OC Home Online Shopping Delivery Policy 

 

A Quick Guide to Online Shopping Delivery Policy

• Delivery Reschedule - If you request to postpone a scheduled delivery or if your representative is not available to receive the item - the shipment gets rescheduled to the next available date. The details will be shared with you in advance for reference.  
• Seating Items - Ensure to take a seat on the item to ensure that the framework is stable with your weight. Once our team leaves your location after delivering the products, we will be only able to honour any manufacturing defects and other breakages. 
• Delay in Delivery - At OC Home, we strive to provide the best experience and try to deliver all your items on time. However, during exceptional circumstances, your delivery slot time may vary due to factors beyond our control for which you will be notified in advance. 
• Accessible Area - To ensure smooth delivery by our service team, we request that the location and the passage to the receiving area for the products are easily accessible, clear and ready to accommodate. Our team will not dismantle or shift the items on-site. 

Delivery Information & Policy - FAQs

Q. When am I going to receive the order that I placed today?
A. The delivery schedule will depend on the item and the time when you placed the order. The standard delivery for accessories takes 2-3 working days and furniture is approximately 5-7 working days.

Q. What if I miss out on my order delivery?
A. Not to worry! Our delivery partner will get in touch to reschedule your delivery. Alternatively, can reach out to us on our toll-free number 6005 62463 to assist with your rescheduled delivery as well.

Q. How do I track my shipment?
A. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to get the status of your delivery. You can also call us on 6005 62463 for an update.

Q. Can I change my delivery address?
A. You have the option to modify the delivery address before we ship your order. You need to call our customer service representative on Toll-Free Number 6005 62463 or send an e-mail to info@ochome.ae to the changes updated.  

Note - We operate from Sunday to Thursday, 9 AM to 6 PM (GST).

Q. What if I receive a damaged product?
A. Our manufacturing team has taken up highly specialised quality-control measures to ensure the product is damage-free when delivered to your location. If you’re not entirely satisfied with the received item, a return request must be placed within 14 days from the date of purchase. T&C Apply. Click here to know more.