Frequently Asked Questions

Who can buy from OC Home?

All individuals above the age of 18 can shop at OC Home.

Who can shop online with OC Home?

You will require to create an account before you begin your shopping experience with us. Once this step is complete, simply select the product of your choice and add it to the shopping cart. Later, proceed to the checkout page to make your final payment.

How can I reach out to OC Home?

If you have any inquiries or questions about OC Home or your order, please feel free to reach out to us via email or call. Email: info@ochomefurniture.com Call: 600562463

Is it mandatory to register on OC Home?

No, it is not necessary for you to register with OC Home, if you’re simply browsing through our collection. However, you will require to create an account if you decide to purchase a product with us.

What is a Wish List?

The Wish List is a section OC Home has created for you to save all your favourite products that you may purchase later. It helps you to add all your potential furniture and decor items under one sector for a more user-friendly experience.

Will my Wish List be saved on the OC Home website, if I don’t create an account?

Your Wish List will be saved as long as you are on the OC Home website if you haven’t created an account with us. Note - you will have to start from scratch if you close the tab. It is highly recommended to create your account in order to secure all your Wish List items.

Is my personal information secure with OC Home?

Yes. We at OC Home are committed to creating a safe shopping experience for all our customers. Read our Privacy Policy to know more.

Will my Wish List be saved on the OC Home website, if I don’t create an account?

Is my personal information secure with OC Home?

Yes. We at OC Home are committed to creating a safe shopping experience for all our customers. Read our Privacy Policy to know more.

How can I register with OC Home and what can I benefit from it?

Set up your account with OC Home by clicking on the Login (Add a link to the account page) option that can be found on the top-right side of the page. Create a new account by registering with us. Alternatively, if you’re an existing user, log in with your email or opt to create an account with your Google or Facebook details from where we will fetch your information directly. And that’s it. You’re good to go!

Will my account ever get expired?

No, however, OC Home will de-activate or suspend your account if it’s been inactive for a specific duration. Nonetheless, if you wish to retrieve your account, simply reach out to our customer service team and we will be able to activate back shortly. Email: info@ochome.ae Call: 600562463

What if I forget my password?

Retrieve your password by clicking on the Forgot Password option. Once you enter the email address registered with us, our team will email the password reset instructions to recover your account immediately.

Is it possible to edit my personal account information and address?

Yes. In order to make any changes to your personal account or address, simply log in and visit the My Account and Address sections to edit and update the information.

How can I make a payment with OC Home?

OC Home offers you the following payment options: Debit & Credit cards Apple Pay Samsung Pay Cash on Delivery You will be able to choose your mode of payment, once you reach the checkout page.

What should I do if my card details get compromised while paying online?

Please note that OC Home does not collect or save your credit/debit card information while making a transaction. Your details are fetched directly from your respective bank’s payment gateway. We advise you to raise a complaint with your bank immediately if you think that the card details have been comprised. Please check our Privacy Policy for more information.

What should I do if I receive a Transaction Failure message but, money gets deducted from my account?

There may be times when your money gets deducted at the time of making a payment but you receive a Transaction Failure message. During these situations, it is recommended to reach out to your bank and request a refund.

Where does OC Home currently deliver products?

At the moment, OC Home delivers products only across UAE.

What if I’m not home when my order arrives?

Our customer service team will reach out to you during these rare situations. Based on the availability, you will get an option to reschedule the delivery date and time. We operate our delivery services from Sunday to Thursday from 9 AM to 6 PM, GST.

I placed my order today. When will I receive the shipment?

The delivery schedule will depend on the item and the time when you placed the order. The standard delivery for accessories takes 2-3 working days and furniture is approximately 5-7 working days. The express delivery takes 48 hours for both accessories and furniture to be shipped to your location.

Whare are the delivery/shipping charges?

AED 500 & Above - All items ordered delivered will be free of charge AED 499 & Below - Flat charge of AED 79 will be charged for all areas across the UAE.

Do the ordered items include shipping costs?

The shipping cost is added to your total product amount. These charges can be viewed on the billing page, where you proceed to place the order and checkout.

Where can I view the discount on my order?

Discounts on the item selected can be seen on the billing page. You can check the discount along with your shipping charges, before placing an order with us.

The product arrived has been damaged. What should I do?

Here is the step by step process that we follow for damaged items at the time of delivery. 1. Repair - Our team will service the damaged product. 2. Replace - If the damaged item cannot be fixed, we will issue a replacement request for the same product. 3. Refund - Only if the item cannot be repaired or replaced (depending on the defect & availability) a refund will be issued. Note - For Cash on Delivery payment, a refund will only be issued to your store credit. It will be valid for 6 months from the date of issue.

Do I have the option to pick up my order from the OC Home warehouse?

No, all your items will be delivered directly to the location selected at the time of checkout.

Can I place an order without registering with OC Home?

No, you cannot shop with us without registering online. Click here to log in right now.

How can I track my order?

You can track the details by logging into your account. Select Order to find your shipment details. Alternatively, click on the Order Number in the confirmation email to fetch the information.